Frequently Asked Questions

1. How early should a reservation to be made?
2. Do we need to call and reconfirm our arrival pick up?
3. How do we find our driver at Orlando International Airport?
4. Can we request car seat or booster?
5. Does MTVPRO DESTINATION allow a quick stop?
6. When do we pay for our transportation?
7. What is appropriate gratuity?
8. Will the driver be there if my flight is late?
9. What is the procedure to confirm our return pick up?
10. We have multi-family members arriving on the same day but at a different time. We wish to ride together to Disney. How can we arrange this with MTVPRO DESTINATION?
11. Our return pick up resort is different from drop off resort. How can we indicate this when we make our reservation online?
12. Meet and Greet.
13. How long before my flight departure should I be picked-up?
14. Can I book Additional transfers?
15. Is MTVPRO DESTINATION SERVICES really cheaper than taxis?

1. How early should a reservation to be made?
   
   While we will do everything we can to accommodate guests with short notice, we encourage everyone to make their Orlando transportation reservation as soon as their itinerary is finalized. Online Reservations cannot be made within 72 hours. If you are arriving to Orlando within 72 hours, please contact us at (407)843-7910 or UK customers +44-12 2550 9808 .
   
   
   
2. Do we need to call to reconfirm our pick up from the airport?
   
   No, 48 to 72 hours prior to arriving in Orlando, we will send you a second confirmation email reminding you about your reservation with us. At this point, please let us know if there are any changes to your itinerary or travel plans. We monitor your flight the day of your arrival so we can Meet & Greet you when you arrive at Orlando or Sanford International Airport.
   
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3. How do we find our driver at Orlando International Airport?
   
   Your driver will meet and greet you at the baggage claim area at International Airport arrival with your name on a sign. If you do not see you driver, do not panic! Just contact us and we’ll locate them for you.
   
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4. Can we request car seat or booster?
   
   Yes, you can request car seats and boosters. They are complimentary when you choose MTVPRO DESTINATION. Due to size limitations, we do not carry Car Seats in our Town cars. When to use a car seat - Car seats are used for children who weigh 22 lbs. - 40 lbs., generally ages 1 to 4 1/2 years. When to use a booster seat - Booster seats are used for children who weigh 18 kg (40 lb.) or more.
   
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5. Does MTVPRO DESTINATION allow a complimentary stop?
   
   Yes, we allow up to a 30 minute complimentary grocery stop for round trip reservations only as long as a request is made at the time of the reservation. If your flight is delayed over 30 min, we respectfully ask you check with your driver if her/his schedule permits to accommodate you with your need. Please remember, our drivers will stop on stores on the way to either Disney or Universal resorts. Due to the stores being closed, we do not provide a grocery stops after 10pm. If you need to stop at additional locations, extra charges will apply.
   
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6. When do we pay for our transportation?
   
   Upon arriving at your destination, all payments can be made by cash or travelers check to your driver. The driver will then issue cash receipt and reconfirm your next pick up date and time prior to departing. If you prefer to pay with a credit card, please in US call us 3 days prior to your arrival. to (407)843-7910 or UK customers +44-12 2550 9808
   Can we pay with credit cards? Yes, if you prefer to pay with a credit card, please pay online or call our office 2 days prior to your arrival.
   
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7. What is appropriate gratuity to the driver?
   
   Most of our drives tell us they earn on an average $10.00 from airport to resort transfers and $15.00 to cruise transfers. Although your round trip fare is due at when you reach your first destination, we recommend you tip your drivers on a per transfer basis.
   A 20% drivers gratuity will be added to the total for limousine transfers.
   
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8. Will the driver be there if my flight is late?
   Yes. A flight tracking system is used to monitor your flight status; therefore we will
   know exactly when you will arrive. There will be no late or early pick-up fees no matter what time you arrive.
   Please remember to inform us of any changes in your flight arrangements since we will be
   tracking the original flight you have provided us. If you have a connecting flight, please provide us with that number. If for any reason you do not find your driver, please call us at  (407)843-7910 or UK customers +44-12 2550 9808.
   We will locate your driver and send him over to you.
   
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9. How do we confirm our return pick?
   
   Your return schedule is based on the information you provide us when your reservation is made, and a return time is scheduled before you actually get to Orlando.
   
   The standard pickup time for all returns to the Airport from Disney or Universal areas, is 2 hours prior to your flight time, and 3 hours for international flights. The driver who brings you to your resort will then attempt to confirm a time with you, and we always suggest that you also reconfirm it with your driver.
   
   If you feel that you need more or less time, we can change it for you. Also, if you are staying at either Disney or Universal resorts, we will call you the night before at your resort reconfirming your return pick up time. In order for us do this successfully, it is important that we have both the first and last name of the person who is registered at the resort where you are staying.
   
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10. We have multi-family members arriving on the same day, but at different times. We wish to ride together to Disney. How can we arrange this with MTVPRO DESTINATION?
    
    If the time spread between flights are not too far apart and you do not mind waiting for your other family. All you need to do is to send us an e-mail and let us know! Please, provide us with the flight information of the arriving party(s) and instruct your other family members who are arriving early to meet up with you and your driver at the baggage claim area.
    
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11. Our return pick up resort is different from drop off resort. How can we indicate this when we make our reservation online?
    
    Just send us a note and we’ll schedule it for you.
    
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12. About the Meet and Greet
    
    A Meet & Greet is a service that we provide at no extra cost to our clients, but this service requires a great deal of laboring and expense on our part. At times, it can result in unnecessary expenses for us if our clients are unfamiliar with this type of service. By sharing with you the workings of a meet and greet, we believe you will help us reduce these unnecessary expenses at the airport. Your driver begins by monitoring your flight immediately after you leave your hometown in order to meet you at the baggage claim area when you arrive.
    
    Once your flight is at the gate, for your convenience, your driver will bring and park the requested vehicle into what we call the commercial vehicle lane lot, located down stairs from where you claim your bags. The minimum charge we pay just for passing through this area is just under $5.00. It is important of your driver to quickly meet up with the party and leave in the shortest possible time to minimize the charges. Anything that prolongs this process will increase our expenses.
    
    Upon landing, if you think you think you will need some additional time in the terminal before coming down to baggage claim area, (such as having a bite to eat or anything else), please let us know in advance. This way, we will have your driver wait for you at the staging area on a stand by basis. Thank you for your understanding and cooperation.
    
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13. How long before my flight departure should I be picked-up?
    Your pick-up time will be scheduled 2 1/2 hours prior to your departure flight. Your driver
    will confirm this information as soon as you reach your destination. If you wish to be
    picked-up at a different time just inform your driver and it will be changed.
    
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14. Can I book additional transfers?
    
    Yes, once you make a reservation, you will have the option to add additional transfers for an extra cost. For transfers to Universal from Disney, or vice versa are as follows: $45 One Way, $80 Round Trip. These rates also apply to transfers to Sea World and Discovery Cove transportation.
    
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15. Is MTVPRO DESTINATION SERVICES really cheaper than taxis?
    Yes. Chauffeured by trained drivers to take care our customers it will be the first advantage. Do not worry about traffic congestion and even if we use a long route to avoid traffic problem, the price will be the same. The 30 minutes waiting time at your favorite grocery store will be free! No airport,  tolls and no extra fees.
    More times you use our service, more discount you will have! See our rates here...